Care & FAQ
A Little About Us.
Q: Did I pronounce your name right?
A: Maybe! If you said “bet-see,” then you’re halfway there. If you said “eye-yuh,” then you win. All together now! “bet-see and eye-yuh!” Woohoo!
Q: Where else can I touch/try on/ogle/smell/buy your jewelry?
A: If you’re near Portland, you should stop by our brick & mortar location. If you’re not, we sell to independent boutiques all over the US. Here’s a list of stores that carry betsy & iya® designs.
Q: Do you offer gift certificates?
A: Yes! You can buy a gift certificate online.
Q: So we know who Betsy is, but who is Iya, anyway?
A: When Betsy was a little girl, she called her big sister Iya. “Ashlyn” was just too much to handle. Ashlyn inspires Betsy with her beauty and poise. Think of iya as a silent partner who whispers secrets to Betsy that balance your favorite jewelry on that beautiful precipice of spunk and grace you crave so crazily.
Q: Where can I get more information about Perkville, your rewards program?
A: Click here, friend!
Q: Do you make all this stuff?
A: Yes, we make all of the betsy & iya jewelry in our Portland shop and studio!
Q: Do you do custom work?
A: YES! Yes yes yes! Contact us and we’ll talk.
Q: OMG, I broke my favorite piece of your jewelry! Can you repair it?
A: Not to fear--we almost definitely can repair it. Fill out this Repairs form to get the ball rolling.
Q: I lost one earring. Do you sell half-pairs?
A: We do. The fastest way to handle this is to call us so we can determine which side you're missing, the replacement cost (usually 50% of retail), and charge your card immediately. We're at 503-227-5482, option 3.
Jewelry Materials, Care, and Maintenance.
Q: My jewelry is tarnishing. What can I do about that?
A: Tarnish occurs naturally when certain metals are exposed to air and moisture. We love the patina brass develops and typically don't polish our own brass jewelry. However, if you don’t like the patina look, we sell polishing cloths that will bring your brass, silver, and sterling silver filled ear wires back to their original luster.
Do not attempt to clean chemically oxidized surfaces (darker metal parts) or use polishing cloths on plated metal as they can be damaged by the abrasiveness of the cloth. To clean plated metal, try a squirt of Windex on a soft, non-abrasive cloth.
Q: What can I do to make sure my jewelry stays as lovely as the day I bought it for as long as possible?
A: Humidity, chemicals, hair spray, and perfume are your jewelry's archenemies, so spray first, accessorize second, and keep your jewels out of the bathroom, shower, kitchen sink, hot tub, sprinkler, monsoon.
Chlorine and other pool/hot tub chemicals can be particularly damaging to certain metals and may permanently ruin your jewelry. Better safe than sorry; we recommend removing all jewelry before going near chemically treated water.
Q: Can I polish my jewelry by dipping it into a chemical polishing dip?
A: We don't recommend it and we cannot by responsible for any damaged caused by dip polishing your jewelry. We've seen sterling silver chains become brittle and break after being dipped. Additionally, dip can react in unpredictable and sometimes unfortunate ways with oxidized, wax-sealed, and painted surfaces. Your best bet is one of our polishing cloths. It takes a little extra muscle, but your jewelry is safest this way. We're always happy to help with polishing in-house for a nominal fee. Just drop us a line.
Q: Does plating chip off?
A: When we plate, we plate for keeps. We use thick silver and gold plate. This is not "flash plating" that will crack and chip in the first few months. As far as plating goes, it's some of the highest quality you'll find, but all plating will wear naturally over time.
You'll get the most life out of plated piece by treating it nicely, so avoid moisture, don't stack bracelets that may rub against each other and damage the plating, don't wear plated pieces to the beach, and remove plated rings before washing your hands or doing work that could cause plated pieces to rub against other abrasive materials/surfaces.
Q: What is oxidized metal?
A: Oxidization is a fancy word for rust, basically. It's just that when brass "rusts," the oxide is black instead of, well, rust colored. Just like rust, oxidization will wear away with time, especially on non-recessed surfaces.
Q: This ring/bracelet/necklace turned my skin turned green. What's going on? What should I do?
A: OMG, your finger is about to fall off! (We're kidding.) Some people's body chemistry reacts with brass this way. The good news is there's nothing harmful about the reaction; in fact, some people use it to gauge their body's copper levels. You can reduce the likelihood of this reaction by avoiding moisture when wearing your jewelry, so take it off before you shower, wash your hands, work out, or have a sauna dance party. Here's some more information about skin reactions and jewelry.
Q: I have very special skin that gets sore/itchy sometimes when I wear certain jewelry. What are your ear wires/chains made out of?
A: That sounds like a reaction to nickel. Good news! Our jewelry does not contain any nickel. All of our ear wires are handmade sterling silver-filled wire and stud posts are solid sterling silver. Necklace clasps and closures are sterling silver. We also work with a lot of brass, bronze, and steel.
Q: How do I clean my Fine Jewelry?
A: For gold rings with a matte finish use a very soft 100% cotton cloth and/or a soft toothbrush with warm water and a gentle soap.
For gold rings with a polished finish use a Sunshine polishing cloth to brighten/shine up your gold.
General Care: To clean gold and around the stones, let your piece soak in warm water and gentle soap for at least 15 minutes, then use a soft 100% cotton cloth and/or a soft toothbrush to gently wipe and clean gold and around stones. We stand by our work and have taken great care to make a solid, long lasting beautiful piece of jewelry. That said, jewelry is not indestructible and extra care should be taken to ensure that your cherished piece remains in great condition for years to come. Stones and metal can become loose, chip, or crack through prolonged heat/cold exposure, contact with harsh chemicals, certain perfumes/lotions, chlorine, and rubbing or knocking up against another hard surface including other jewelry, dirt, sand, etc. (e.g. don't wear it while sledding, gardening, playing at the beach, or in the hot tub...); basically, when in doubt, remove your jewelry.
Q: You don't offer my ring size on your website. Can you make a ring at a different size?
A: Yes! We can easily accommodate quarter sizes between the posted size ranges for Fine Jewelry. Quarter sizes are offered for the same price as the half-size just below the requested quarter size. Requests for sizes larger or smaller than posted sizes may be possible and may require a surcharge for material, labor, and/or redesign. Either way, please contact us for more information.
Q: What's your return policy for Fine Jewelry?
A: We offer a 10-day return policy for Fine Jewelry purchases. Click for all the details.
Q: I need my ring resized. Can you help?
A: Yes! Resizing after purchase is done for a fee. To avoid resizing fees, please contact us before purchasing to determine your exact finger size. Online ring sizing tools provide approximate sizes only, and should not be relied upon for highly accurate sizing.
Q: What is your warranty on Fine Jewelry?
A: We stand behind our jewelry and expect that with proper care, your betsy & iya Fine Jewelry will last for years to come. We offer a non-transferable one-year warranty on workmanship defects. Normal wear and tear (micro-abrasions, cleaning, polishing, stone tightening, etc.) is covered by this warranty, but repairs of heavy wear and tear (marring, deep scuffs or scratches, bent metal, etc.) are not covered by this warranty, and a fee may be assessed for this type of repair work. We cannot warrant work performed by other jewelers (including resizing), and any such work will void our warranty. Jewelry is not indestructible, and will stay beautiful longer by adhering to our General Care tips above in this section, as well as Jewelry Materials, Care, and Maintenance tips.
Q: I've worn my ring every day since I got it, now a stone is loose, what do I do?
A: Don’t worry; we can help! But do stop wearing the ring immediately and contact us. We will take a look at the piece and tighten any stones that may have become loose. Outside of our warranty period or in cases of heavy wear and tear, there may be an associated repair charge after we can assess the piece and determine what needs to happen to bring it back to its original state.
Q: Can I change the type of gold or a stone of a collection piece?
A: We can customize the pieces to a certain extent. Please contact us to inquire about the possibilities. If you’re looking for a complete custom experience–exciting!–head over to our contact form and we will be in touch shortly to set up a meeting.
Q: Do you ship fine jewelry fully insured?
Q: Are your diamonds conflict-free?
A: Our diamonds are conflict-free and only sourced from suppliers who adhere to The Kimberly Process.
Q: Are your materials ethically sourced?
A: Yes! We use recycled metal whenever possible and materials that come from only honest, ethical, and reputable sources.
Q: How soon can your rings be delivered?
A: Each ring is made to order, please allow 2-3 weeks for delivery. If you need your ring sooner, please contact us.
Q: Where are your rings made?
A: Every aspect of our rings is handmade in our Portland, Oregon production studio from design sketches to stone setting and final finish.
Q: Where can I see/touch/try on your wedding & engagement rings?
A: You can find them at our brick & mortar at 2403 NW Thurman Street, Portland, OR 97210. If you think you might need a little more time with the rings, please contact us to schedule a private viewing.
Q: Do you do custom wedding and engagement rings?
A: YES! Yes yes yes! Contact us and we’ll talk.
Policies, Shipping, and the Boring (but important) Stuff.
Q: Can I use something I found on your website in my blog/ecommerce store/newspaper/magazine/etc.?
A: All content (images, text, video, etc.) on our website is copyrighted and licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Please contact us to request any use outside the parameters allowed by the Creative Commons License. Unauthorized use of copyrighted material is not cool and just might get you a letter from our lawyer. Remember, we’re little guys, and we’re probably on your side, so just ask us if you’ve got a cool idea involving our content. It never hurts to be on the up-and-up.
Q: I think my line would fit well in your shop. Will you take a look at it?
A: Sure! Please use our contact form to introduce yourself. Make sure you attach images (or point us to a website with good images), and include pricing and all other pertinent wholesale information. We do not look at products in the shop without first looking at your product digitally. Please do not come by the shop with product without an appointment first.