Damage can include:
- Bent/deformed metal
- Deep metal dents or scratches
- Stone cracks, scratches, splinters, chips
- Weakened prongs or loose stones
- Stretched or snapped chain
Our fashion jewelry is made of brass, bronze, sterling & plated silver and semi-precious gemstones, like turquoise.
Our fine jewelry is made of 14K gold, platinum, palladium, or includes diamonds and other precious gemstones.
Exposure to natural elements (like air, water, and humidity) can cause your jewelry to tarnish. Only 24K pure gold is safe from Mother Nature’s elements.
Chemicals from bath + body products, perfumes, and chemically-treated water (like hot tubs) can permanently damage your jewelry.
Strenous activities (like exercising) can cause metals to bend or wear down. Your natural body chemistry (like sweat) can cause different reactions with metals.
Tarnish occurs naturally. When certain metals are exposed to air and moisture, the natural chemical reaction creates a layer of tarnish.
Don’t be afraid to put some oomph in it.
Like a relaxing bath for your jewelry.
We recommend placing necklaces on a flat surface to detangle. Flex those patience muscles!
For use on |
Not for use on* |
Notes and How to |
|
Polishing cloths |
Sterling silver, gold, gold-filled, brass, bronze, copper, glass/mirrors, and more Pieces with a polished finish or where a polished finish is desired. |
Plated metal. Pieces with a matte or brushed finish - cloths may overshine these finishes. |
Simply rub the cloth on the material you’re hoping to clean or polish. Polishing cloths take a little elbow grease. Don’t be afraid to put some oomph into it. Cloth will turn black as it removes tarnish and can continue to be used even when it appears very dirty. In our shop, we basically use them until they're in tatters. If cloth stops polishing, it's time for a new cloth. Each cloth is impregnated with special chemical cleansing agents and non-scratching micro-abrasives and should not be washed. |
Warm water, mild soap, and a soft toothbrush or non-abrasive cloth |
Sterling silver, gold, gold-filled, brass, bronze, copper. Pieces with a matte finish. |
Pieces with a high polish finish - even the softest toothbrushes and cloths can leave micro abrasions which can dull jewelry with a high polish finish. Plated metal may also be damaged by soft toothbrushes. |
Let your piece soak in warm water and gentle soap for at least 15 minutes, then use a soft non-abrasive cloth (100% cotton or microfiber) and/or a soft toothbrush to gently wipe and clean metal and stones. |
Windex and a soft, non-abrasive cloth |
Plated metal. Won’t hurt other types of metal, but the methods above will likely be more effective. |
Softer or porous stones. |
Apply a squirt of Windex to the metal. Use a soft, non-abrasive cloth (100% cotton or microfiber) to wipe clean. Plated metal is difficult to clean. Remember we’re here to help if you’ve got stubborn patina. |
Snag your necklace chain? Bridge cuff bent out of shape? Not to fear – we repair broken Betsy & Iya fashion jewelry for free.
If you lost a single B&I earring, we would be happy to sell you a half-pair from our current collection! Fill out a half-pair form here.
We offer complimentary cleanings and inspections on B&I fine jewelry. After inspection, we can quote you for any repairs or maintenance needed.
We recommend bringing in your fine jewelry for cleaning and inspection every 6 months. This helps keep your piece in shape by catching small issues before they turn into big ones.
B&I Fine Jewelry |
B&I Fashion Jewelry |
Products made by others |
We offer a non-transferable one-year warranty on workmanship defects in our fine jewelry. We cannot warrant work performed by other jewelers (including resizing), and any such work will void our warranty. We offer complimentary cleanings and inspections. Read more here. |
We do not offer a warranty on our fashion jewelry, but we do offer free repairs with some limitations. | Warranties vary by maker. |
For use on |
Not for use on* |
Notes and How to |
|
Polishing cloths |
Sterling silver, gold, gold-filled, brass, bronze, copper, glass/mirrors, and more Pieces with a polished finish or where a polished finish is desired. |
Plated metal. Pieces with a matte or brushed finish - cloths may overshine these finishes. |
Simply rub the cloth on the material you’re hoping to clean or polish. Polishing cloths take a little elbow grease. Don’t be afraid to put some oomph into it. Cloth will turn black as it removes tarnish and can continue to be used even when it appears very dirty. In our shop, we basically use them until they're in tatters. If cloth stops polishing, it's time for a new cloth. Each cloth is impregnated with special chemical cleansing agents and non-scratching micro-abrasives and should not be washed. |
Warm water, mild soap, and a soft toothbrush or non-abrasive cloth |
Sterling silver, gold, gold-filled, brass, bronze, copper. Pieces with a matte finish. |
Pieces with a high polish finish - even the softest toothbrushes and cloths can leave micro abrasions which can dull jewelry with a high polish finish. Plated metal may also be damaged by soft toothbrushes. |
Let your piece soak in warm water and gentle soap for at least 15 minutes, then use a soft non-abrasive cloth (100% cotton or microfiber) and/or a soft toothbrush to gently wipe and clean metal and stones. |
Windex and a soft, non-abrasive cloth |
Plated metal. Won’t hurt other types of metal, but the methods above will likely be more effective. |
Softer or porous stones. |
Apply a squirt of Windex to the metal. Use a soft, non-abrasive cloth (100% cotton or microfiber) to wipe clean. Plated metal is difficult to clean. Remember we’re here to help if you’ve got stubborn patina. |
Ok to try at home. |
Bring it to us. |
Removing some tarnish/patina |
Deep cleaning Removing stubborn tarnish/patina Intense detangling Refinishing - restoring that perfect matte or high polished finish the piece initially had Repair of damage Repair of long term wear and tear Read about our Repairs services. |