If your broken B&I jewelry has served you valiantly and it’s just time to say goodbye, be sure to check out Recast, our buy-back program, where we buy back your Betsy & Iya jewelry (even if it’s broken), clean it up, fix it, and resell it at a discount.
We don’t repair other designers’ jewelry or non-jewelry products we sell. If you bought it from us initially, we are happy to help connect you with the designer to facilitate the repair. Most of our other designers charge for repairs. Of course, if your product has broken due to a defect, we will work with you to make this right without charge. For jewelry you didn’t buy from us initially, we can refer you to a few places around town that might be able to help you with a repair.
Due to the high value and expert skill involved, fine jewelry does not qualify for free repairs beyond complimentary cleanings and inspections.
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