We stand behind our jewelry and expect that with proper care, your Betsy & Iya jewelry will last for years to come. Jewelry is not indestructible and will stay beautiful longer by adhering to our Care & Maintenance tips.
We offer the following warranties based on product type:
Outside of warranties, our general approach with customer service is that we want you to be happy with your purchase and we expect all products we sell to last a normal time with normal care by you. If there’s a product defect, we’ll work to make it right. If you damage a product or it ages with normal wear and tear, we’ll also work to make it right, but there may be reasonable charges for the latter and the definition of “make it right” may vary depending on which scenario we’re helping you with.
We offer the following warranties based on product type:
|
B&I Fine Jewelry |
B&I Fashion Jewelry |
inFiinite™ Permanent Jewelry |
Products made by others |
|
We offer a non-transferable one-year warranty on workmanship defects in our fine jewelry. We cannot warrant work performed by other jewelers (including resizing), and any such work will void our warranty. We also offer Lifetime Care Plans that cover a wide array of jewelry repairs (but not loss or theft) and nationwide access to repairs. These plans are offered with the purchase with our fine jewelry and backed by Jewelers Mutual. |
We do not offer a warranty on our fashion jewelry, but we do offer free repairs with some limitations. | Due to the inherent risk of stretching and snagging with permanent jewelry, we do not offer a warranty or free repairs on these products. If your inFiinite™ jewelry breaks, we may be able to reattach it for a small fee. | Warranties vary by maker. |
Outside of warranties, our general approach with customer service is that we want you to be happy with your purchase and we expect all products we sell to last a normal time with normal care by you. If there’s a product defect, we’ll work to make it right. If you damage a product or it ages with normal wear and tear, we’ll also work to make it right, but there may be reasonable charges for the latter and the definition of “make it right” may vary depending on which scenario we’re helping you with.