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What’s the difference between damage and normal wear and tear?

Basically, if you can remember the event that caused the issue, that’s probably damage. If one day, you just looked at your jewelry and noticed it not looking super fresh, that could be wear and tear. We can usually help with both, or there are things you can do on your own.

Damage can include:
  • Bent/deformed metal
  • Deep metal dents or scratches
  • Stone cracks, scratches, splinters, chips
  • Weakened prongs or loose stones
  • Stretched or snapped chain