We offer speedy order handling every day, as well as lots of shipping options to make sure you get your package when you want it.
Local to Portland? Don't miss our options for Pick up in-store and same day delivery by Postmates! Details at checkout.
Purchase with confidence: betsy & iya stands behind the premium quality of the products we sell from our house line of jewelry to scarves and leather bags. Visit our page on Returns & Exchanges HERE to learn more.
Typical Lead Times: Most in-stock retail orders ship within 2 business days of payment and oftentimes, your domestic shipment will be delivered within 3-5 business days. Retail orders containing out-of-stock items will be shipped in accordance with the time frames listed in the Stock Alerts section below. Timeframes indicated in shipping options selected during checkout come directly from the carriers, and may or may not come with a guarantee. See carrier terms on their respective websites for more information. Timeframes indicated in shipping options selected during checkout do not include production or handling time. We are not responsible for carrier delays in shipping. If you are in a hurry to get your goods, please email or call us and we'll do our best to accommodate you.
We love USPS. It's fast, reliable, cheap, and trackable within the United States. We recommend USPS First Class or Priority shipping. Regardless of the shipping method you select, we will email you a tracking number when your package ships.
Stock Alerts: Every once in a while, demand for our products outpaces our ability to produce or stock them. If our retail lead times on a certain product will exceed 2 business days, our website will let you know by displaying a red asterisk next to Stock*. When you see this, you can rest assured that we're already working to replenish our inventory to fill your order. Because of production time frames, retail orders that include these items may take up to 5 business days to ship.
Items marked Sold Out will take us longer than 5 days to restock, so check back in a week or so for product availability or drop us a line and we'll email you when it becomes available again.
International Shipping: We do ship internationally, but there are a few things you should know. You will NOT be able to track your package past the United States border. Shipping methods that provide door-to-door tracking are INCREDIBLY expensive. Once the package leaves the United States, there can be as long as 2-3 weeks lag time until your package is delivered. The recipient (that's you) is responsible for any importation taxes due on the package, which can sometimes be expensive. We have no control over this extra cost. Packages will be marked Merchandise/Costume Jewelry. We will not state that a package is a gift or state a reduced shipment value in order to help you avoid these fees.