Shipping policy
Shipping Time Frames
The information that follows may be affected by periods of high demand. Read about Holiday order deadlines below.
All orders ship directly from our headquarters in Portland, OR. We work hard to produce and fulfill orders (ship them or prepare them for pickup) as quickly as possible. These timelines vary by product type and stock status.
Holiday Shipping Order Deadline
For delivery by December 24, 2024:
- In-store Pickup: Order in-stock items by 11:59pm, Monday, December 23
- USPS Ground Advantage: Order in-stock items by 11:59pm, Monday, December 16
- USPS Priority: Order in-stock items by 11:59pm, Tuesday, December 17
- UPS 3 Day Select: Order in-stock items by 11:59pm, Tuesday, December 17
- UPS 2nd Day Air: Order in-stock items by 11:59pm, Wednesday, December 18
- UPS Next Day Air: Order in-stock items by 11:59pm, Saturday, December 21
We set these deadlines by considering the deadlines carriers themselves provide, along with the time we need to process and pack your order. We guarantee we'll get your package to the carrier before their cutoff, but we can't guarantee what happens after the package leaves our hands. Please see Carrier Time Frames section above for more details.
The best way to ensure delivery by the holidays is to order early or visit our brick & mortar store if you live in the Portland area so you can take your items home with you. If you order through the website, ordering in-stock items will help your order arrive more quickly.
Fashion Jewelry
In stock items: Typically fulfilled within 2 business days of payment.
Out of stock items: Orders with any out of stock line items may take up to 2-3 weeks to be made onsite by our Production team and then fulfilled.
Fine Jewelry
In stock items: Typically fulfilled within 2 business days of payment. With some styles, you are able to pick the specific stone for your piece. If you request a different stone than what is already made up, your timelines will adhere to those in the Out of Stock section.
Out of stock items: Much of our fine jewelry is made to order. The product page will indicate timelines for these items based on material availability and production time.
Products made by Others
In stock items: Typically fulfilled within 2 business days of payment.
Out of stock items: Fear not! Our site won’t allow you to purchase these items. Please contact us about the possibility of placing a special order.
In-Store Pickup
When you shop online with us, you'll get the choice of Pick up or Shipping on your order. In most cases, choosing Pick up will not significantly reduce the time it takes for you to get your order. This is because we fulfill orders in the order in which they are placed, regardless of whether they're being shipped or picked up at our store, and delivery times within the Portland metro area are typically pretty speedy – depending on your schedule, sometimes quicker than you can find the time to drive to the store.
Pick up orders are subject to the same handling/processing/production timelines outlined above If you choose Pick up, please wait for an email alerting you your order is ready for pickup before you come to the store.
Carrier Time Frames
The times above only pertain to the time it takes a package to leave our hands, but do not include carrier transit time, which will vary by service, distance, and carrier. Carrier time frames indicated in shipping options selected during checkout come directly from the carriers and do not include these handling / processing / production times. Carrier time frames may or may not come with a guarantee. The only shipping method we offer that comes with a guarantee is the expensive one: UPS Next-day Air. All other services will indicate an estimated transit time, but that is not guaranteed by the carriers. See carrier terms on their respective websites for more information. We are not responsible for carrier delays in shipping.
Unless otherwise agreed to, we will wait to fulfill your order until every item in the order is ready, so your order’s shipping timeline will align with the longest lead time piece in your order. To avoid this delay, please place separate orders for items with different lead times.
As a very general estimation about timelines (and subject to everything above): your domestic shipment may be delivered within 1-4 business after it leaves our hands. If you are in a hurry to get your goods, please email or call us and we'll do our best to accommodate you.
We recommend USPS Ground Advantage or Priority shipping. It's fast, reliable, affordable, and trackable within the United States.
International Shipping
We ship internationally, but there are a few things you should know. You may not be able to track your package past the United States border. Shipping methods that provide door-to-door tracking can be incredibly expensive, depending on the destination country. Once the package leaves the United States, there can be as long as 2-3 weeks lag time until your package is delivered. The recipient (that's you) is responsible for any import taxes, duty, and/or fees due on the package, which can sometimes be expensive. We have no control over this extra cost. Packages will be marked Merchandise. We will not state that a package is a gift or state a reduced shipment value in order to help you avoid these fees.
Lost Packages
Sometimes you’ll get a notification that your package is out for delivery and it doesn’t arrive that day, or that it has been delivered and it hasn’t. Or sometimes, there’s just an unexplainable delay in shipping – it looks like your order is stuck at a distribution hub or immobile on a truck somewhere. No fun! Unfortunately, we can't see anything more than what you can see on your end. In the rare instances this type of thing happens, 99.9% of the time, the carrier does end up delivering the package. We’ll typically ask you to wait about 2 weeks from the shipment date before we can consider the package lost. Keep us posted on delivery status. In the unlikely event that it does vanish entirely, we'll make things right.