Sometimes you’ll get a notification that your package is out for delivery and it doesn’t arrive that day, or that it has been delivered and it hasn’t. Or sometimes, there’s just an unexplainable delay in shipping – it looks like your order is stuck at a distribution hub or immobile on a truck somewhere. No fun! Unfortunately, we can't see anything more than what you can see on your end. In the rare instances this type of thing happens, 99.9% of the time, the carrier does end up delivering the package. We’ll typically ask you to wait about 2 weeks from the shipment date before we can consider the package lost. Keep us posted on delivery status. In the unlikely event that it does vanish entirely, we'll make things right.