Refund policy
We offer a generous exchange policy. All items may be returned for store credit regardless of when the item was purchased. Exclusions apply, see below. Additionally, all items priced $500 or more may be returned for a full refund within 10 days of purchase or shipment delivery, whichever is later. An item's eligibility for the full refund policy is indicated on its product page.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
General limitations
Returned or exchanged items must be in pristine, unworn condition, and include all original packaging and tags. Only items priced $500 or more may be returned for a refund; see below for details. Proof of purchase is required for all exchanges or refunds. There is no refund or reimbursement on shipping/handling charges. Though our policy allows for a lengthy exchange window, the passage of time can impact original condition, due to the absorption of odors or fragrances, development of tarnish/patina, discoloration, and other natural processes. Determination of original condition is ours to make. We reserve the right to restrict or reject exchanges on a case by case basis to prevent abuse of this policy.
Full refunds: items $500 and over
Items priced $500 or more may be returned for a full refund via the initial form of payment within 10 days of purchase or shipment delivery, whichever is later, and may be returned for store credit thereafter. This applies to fine jewelry and fashion jewelry alike. Eligibility is based on the item's regular price, so an item bought with a discount code still qualifies, while an item marked down to a sale price does not. An item's eligibility for this policy is indicated on its product page.
Refunds for Care Plans may be prorated if required by our partner, Jewelers Mutual.
inFiinite™ Permanent Jewelry, Customized and Marked-Down Merchandise
All sales are final on permanent jewelry, custom-made and modified merchandise, and any item marked down to a sale price. We do not offer refunds or exchanges on these items. Using a discount code at checkout does not make an item final sale.
Fashion jewelry & all other products, including Recast fashion jewelry
Items under $500 may be exchanged for store credit regardless of when the item was purchased; refunds are not offered. Items priced $500 or more follow the full refund policy above.
Begin an exchange or refund
Please fill out our Contact Form to begin an exchange or refund.