Refund policy
We offer a generous exchange policy. All items may be returned for store credit regardless of when the item was purchased. Additionally, fine jewelry may be returned for a full refund within 10 days. An item's eligibility for the full refund policy will be indicated at the bottom of the product detail page.
General limitations
Returned or exchanged items must be in pristine, unworn condition, and include all original packaging and tags. Only fine jewelry may be returned for a refund; see table below for details. Proof of purchase is required for all exchanges or refunds. There is no refund or reimbursement on shipping/handling charges. Though our policy allows for a lengthy exchange window, the passage of time can impact original condition, due to the absorption of odors or fragrances, development of tarnish/patina, discoloration, and other natural processes. Determination of original condition is ours to make. We reserve the right to restrict or reject exchanges on a case by case basis to prevent abuse of this policy.
Fine jewelry
Items may be returned for a full refund via the initial form of payment within 10 days of purchase or shipment delivery, whichever is later, and may be returned for store credit thereafter. An item's eligibility for this policy will be indicated at the bottom of the product detail page.
Cash refunds are not offered. In the event a Fine Jewelry purchase was made with cash, a refund will be issued by check. Additional processing time may be needed to prepare such refunds. Proof of identity is required for refunds by check. Check refunds will not be issued to or payable to anyone other than the initial purchaser.
Refunds for Care Plans may be prorated if required by our partner, Jewelers Mutual.
inFiinite™ Permanent Jewelry, Customized and Discount Merchandise
All sales are final on permanent jewelry, discounted, modified, and custom-made merchandise. We do not offer refunds or exchanges on these items.
Fashion jewelry & all other products, including Recast fashion jewelry
Items may be exchanged for store credit regardless of when the item was purchased. Refunds are not offered.
Begin an exchange or refund
Please fill out our Contact Form to begin an exchange or refund.