Policies

Shipping

betsy & iya jewelry is often made to order and may sometimes, though *incredibly* rarely, take up to a week to ship. More frequently, items will ship within a couple of business days of payment. If you are in a hurry to get your goods, please email or call us and we will do our best to accommodate you.

We love USPS. It’s fast, reliable, cheap, and trackable within the United States. We will email you a tracking number when your package ships (on all shipping methods).

International Shipping: We do ship internationally, but there are a few things you should know. You will NOT be able to track your package past the United States border. Shipping methods that provide door-to-door tracking are INCREDIBLY expensive. Once the package leaves the United States, there can be as long as 2-3 weeks lag time until your package is delivered. The recipient (that’s you) is responsible for any importation taxes due on the package, which can sometimes be expensive. We have no control over this extra cost. Packages will be marked Merchandise/Costume Jewelry. We will not state that a package is a gift in order to help you avoid these fees.

Exchange/Returns Policy

If you are not completely satisfied with your purchase, we will offer an exchange for store credit to use towards a future purchase within 15 days of original delivery. Exchanged items must be unworn and in original condition or exchange will be rejected. We do not offer refunds.

Please email info {at} betsyandiya.com to let us know you would like to request an exchange. Do not ship your item until you receive confirmation from us that we will honor your exchange. There is no refund or reimbursement on shipping/handling charges. Returns must be sent by purchaser via USPS First Class or more expeditious method. Please let us know the reason for your exchange — we strive to provide the best possible service and product for our customers.

When returning your item, please include ample padding to protect your item during shipment. betsy & iya will not be responsible for inadequately packaged items or items damaged during shipment in any way.

Upon receipt of your item in original condition, we will issue a store credit Gift Card for the original purchase price of the exchanged item(s) that can be used to purchase anything in our shop and cover future shipping costs.

If you purchased your item from a retailer, please contact them directly for return information.

Wholesale Exchange Policy

For our valued wholesale customers, we offer exchanges for store credit on items in new condition for 45 days after receipt. We charge a 20% restocking fee on exchanges after this time period, which will be deducted from the store credit we issue. All above terms and conditions also apply to wholesale exchanges.

Terms of Service

betsy & iya strives to portray all information on this website accurately, including product images and colors. Due to the variance of computers and computer monitors, colors may vary.

All images, text, product designs and HTML are copyrighted betsy & iya or their respective owners and may not be used without written consent from the owner.

Your use of these Sites is at your own risk. NEITHER BETSY & IYA NOR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE AND THE INFORMATION AVAILABLE ON THE SITE OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST BETSY & IYA AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SERVICE AND THE SITES AND THE INFORMATION AVAILABLE THEREON.

betsy & iya proudly offers the highest quality goods. THE MERCHANDISE SOLD BY BETSY & IYA ON THE SITE IS OFFERED AND DELIVERED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

Comments or opinions expressed on the blog are those of their respective contributors only. The views expressed on the blog do not necessarily represent the views of BETSY & IYA, its management or employees. BETSY & IYA is not responsible for, and disclaims any and all liability for the content of comments written by contributors to the blog.

Privacy

Personal contact information (email address, mailing address, phone, etc.) submitted to betsy & iya via this website and our social media channels is kept confidential. No personal information provided to betsy & iya will ever be sold or distributed to anyone. We may use personal contact information for for announcements or information about promotional contests. We may also ask winners to give us contact information for the purpose of prize fulfillment.

By using our site or social media channels, you consent to our privacy policy.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. We like emailing our customers when we're doing something awesome. If you’d like to be removed from our mailing list, please follow the unsubscribe instructions included at the bottom of any mailing you receive from betsy & iya.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info {at} betsyandiya.com or mailing us at:
betsy & iya
2403 NW Thurman St., Portland, Oregon, US, 97210

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here. Credit card information provided to us over the phone is entered directly into our terminal and never saved after payment is confirmed unless otherwise authorized by you.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
sessionid, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
shopifyvisit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
shopifyuniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
securesessionid, unique token, sessional
storefront
digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info {at} betsyandiya.com or by mail at
betsy & iya
[Re: Privacy Compliance Officer]

[2403 NW Thurman St., Portland, Oregon, US, 97210